Got a Question? We've listed frequently asked questions below for your convenience. Don't see your question? Contact us directly and one of our delightful team members will assist you in finding your answer.

Q: I have a business, how do I start buying wholesale?

A: If you are located in the U.S., you can set up an account with us by contacting our customer support teams.

For California and Reno, Nevada, please contact: cs-sf@singularea.com
For the rest of the U.S, please contact: cs-gurnee@singularea.com

 

Q: Do you ship outside the United States?

A: ifiGOURMET only ships and distributes products within the United States. If you are interested in a particular product or brand, we can help you get in touch with our international manufacturers who have distributors worldwide.

 

Q: What do the different warehouses mean? Gurnee and San Francisco?

A: We currently operate out of two facilities, one located in Gurnee, IL (60031) and the other in South San Francisco, CA (94080). While many products are available in both facilities, not all of our products are sold from each warehouse. Please review the item on our website for directives on which products are sold out of each warehouse – if you are still having trouble determining the availability of a specific product, please contact our customer support teams to discuss.

 

Q: I would like to get more information about one of your products. How can I request a specification sheet?

A: We would be happy to fulfill your request for more information on our products. Please contact cs-gurnee@singularea.com

Q: Do you provide samples of your products? 

A: We do provide samples of our products! Please contact your sales representative for this request OR our customer support team.

 

Q: You show different pack sizes for your products, what does this mean? 

A: We sell our products by the each and by the case. In our sweet world, an Each (“EA”) is our smallest salable unit of measure and a Case “CS” contains some multiple of the Each pack size. For example, our chocolate batons (DGF 2077 or DGF 2076) are offered as an Each (“EA”) which contains 300 pieces, or as a Case (CS15) contains 15 Each (15 x 300 pieces) of the specified item.

 

Q: I placed my order on Monday, when will I receive my order? 

A: Generally, orders are shipped within 24 hours of receiving the order- actual lead times will vary depending upon destination, transit times, and product availability.

 

Q: How can I receive a price quotation for your products?

A: Please contact your sales representative for all questions related to pricing.

 

Q: How do you ship products?

A: We ship products in a variety of ways depending upon the temperature requirements of the specific product (dry, refrigerated, frozen) and the quantity of product being shipped. We ship parcels via FedEx and larger shipments are sent via a variety of LTL freight carriers. Please contact our customer support teams for details specific to your situation.

 

Q: I don’t have a business, but would like to purchase some of your products-how can I do this?

A: Absolutely, please visit our retail store at .

 

Q: Is expedited shipping an option?

A: In some situations, generally for smaller, parcel orders, we are able to expedite shipping for an additional cost. Please contact our customer support teams to discuss your circumstances.  

Q: Can I combine dry products and frozen products in the same shipment?

A: Currently, dry/refrigerated products must be shipped separately.

 

Q: Can frozen products be shipped in small quantities via parcel shipment?

A: Currently, we do not ship frozen products via parcel. Stay tuned, we are working on a solution to this.

 

Q: What forms of payment do you accept and can I apply for credit with your company?

A: We currently accept Mastercard, VISA and American Express. Professional customers can apply for credit with us. Please contact our customer support team, or your sales representative to receive our application. Once we receive a completed application it generally takes 7 business days to process.

 

Q: Who would my salesperson be?

A: Our customer support team will be happy to help you with this request.

For California and Reno, Nevada, please contact: cs-sf@singularea.com 
For the rest of the U.S, please contact: cs-gurnee@singularea.com